What Customer Service Means to us

  • Friday, October 2nd, 2015  | 
  • Staff

Customer Experience Means Everything to Us

It’s National Customer Service Week starting on Monday, so we talked to the Clothes2order customer service team about why they believe it is important to deliver an exceptional customer experience.

For us, it’s all about the customer experience and delivering a service that goes beyond what is expected. Customer focus is one of our core values, so this service extends far beyond the customer service team.

Meet the Customer Services Team

Meet the people who deliver our customer service day in, day out. If you ever call or email, here’s who you could be speaking to:


We wanted to find out what delivering an exceptional customer experience means to them.

Charlotte, Customer Services Team Member

“For me, customer service means that I can go home each day with a smile on my face knowing I’ve gone the extra mile for the customer, especially when they are on deadline and we manage to pull a few strings for them, so they receive their order on time!”

Alicia, Customer Services Team Member

“I think customer service is being there for the customer and being able to help them when placing an order, any queries they may have and resolving any issues that may have occurred.”

Holly, Customer Services Team Member

“Customer service means putting yourself in the customers’ shoes and providing a service to make sure that they are satisfied at all costs. It also means being patient and never giving up.”

Ashleigh, Customer Services Team Member

“I love being able to make a customer happy by helping them out when they need advice.”

Everybody agreed customer service makes their day when they receive thanks from customers.
‘It’s nice that to have recognition that you’ve gone the extra mil, and the customers go out of their way to write a good review/thank you for you’, ‘it makes us feel like what we do is worthwhile and appreciated for the time and effort we have taken to help them out.’
treat your staff well

“Customer service can make or break a business. If you treat your staff well, they will be happy. Happy staff are proud staff, and proud staff deliver excellent customer service, which drives business success”

We believe that happy people at work make happy customers. We look after and take pride in our employees which shines through in the service we deliver to our customers.

Have you received great customer service from our team? Let us know below or tweet us @Clothes2order

Our Great Rugby Giveaway!

To celebrate the start of the Rugby World Cup, we’re giving away some very exclusive signed rugby prizes.

With the Rugby World Cup just beginning, why not show your support for England with a personalised Kooga Rugby hat or Gamegear Rugby Shirt? Check out our full rugby range here.

All you need to do to be in with a chance to win is answer the following question:

How many rugby balls are in the image below?

Leave your answer below.

Best of luck!
















Terms & Conditions

Competition closes Monday 12th October at midday. Winner will be announced the same afternoon. Only one entry per person. Clothes2order reserves the right to end any promotion at any time. Winner must be available for correspondence after competition has closed. If the winner fails to make contact with Clothes2order within a reasonable time frame, an alternative winner may be chosen.

And the winner is…

Thanks to everyone who entered our competition to win an iPod Touch!

Congratulations to Donna Marie Pearson who is our winner of an iPod Touch! You correctly guessed that Jon was wearing 68 t-shirts!

Thanks for everyone who watched our video and entered the competition. Stay tuned for more competitions coming soon!




Win an iPod Touch worth £159!

To celebrate the launch of our new mobile site, we’re giving away an iPod Touch worth £159.

To be in with a chance of winning, all you need to do is watch the video below and guess how many t-shirts C2O team member Jon is wearing. Just comment below with your answer.

The nearest answer will win and we’ll announce it next Friday 11th September.

Good luck!

Don’t forget, you can browse our brand new mobile site on any mobile device, and experience how easy it is to order your new personalised clothing online!



Terms and conditions:

Only one entry per person.

Winner will receive an iPod Touch worth £159 which will be sent in the post after the winner has been announced.

Winner must be available to contact after the competition has closed.

Failure to promptly respond to any communication may result in another winner being chosen.

Competition closes Thursday 10th September at midnight.

If there are 2 or more nearest answers, we will choose a winner randomly from the nearest answers

Winner will be drawn Friday 11th September.

Hair today, gone tomorrow…

  • Wednesday, September 2nd, 2015  | 
  • Charity

3rd September, 2015

Earlier this year, two of our team members decided to Brave the Shave for Macmillan Cancer Research.

Having raised £400 – well above their £300 target for the charity, Jamie from our Account Management team and Jon from Marketing decided to go ahead with the bold event on Tuesday, along with customer support team member Katy acting as resident hairdresser.

Jon said after the shave: “I’m proud of what we did for a good cause…however my ears look bigger and it’s a lot colder outside!”

See ‘before’ and ‘after’ pictures below:

before hair










































Have you ever done something bold for charity, or are you doing Brave the Shave this year? If so, we’d like to hear from you! Share your comments with us below, or head over to our Facebook or Twitter pages.


You grew up in the 90’s if you remember these t shirts…..

In Celebration of ‘Bring the 90’s to work day’ in association with Manchester Pride, we count down 8 t shirts that you’ll remember if you grew up in the 90’s……

1. Heat sensitive t shirts!

Heat sensitive t shirt






….The memory of these caused much excitement in the C2O office!

2. Jurassic Park

Jurassic park t shirt

…..Made even better when said in the voice of Alan Partridge

Image courtesy Target.com

3. MTV

MTV….When it actually played music

Image courtesy polyvore.com

4. Nirvana

Nirvana T Shirt




….. What would your 90’s band t shirt be?


5. Oasis


….. We are based in Manchester after all


6. Orange soda

Orange soda

…… Love it or hate it, if you grew up in the 90’s your should be able to name this show!


7. No Fear

No fear t shirt

…. hands up if you had one of these

Image courtesy complex.com

8. Bright, bright colours

Fresh prince t shirt

…… A shining example of 90’s neons from the Fresh Prince


What t shirts do you remember wearing in the 90’s? Share in the comments, tweet us @Clothes2order or post on Facebook



Bring The 90’s to Work Day

It’s two weeks before the big four day weekend celebration that is Manchester Pride and this year marks the 25th anniversary of charity fundraising events celebrating Lesbian Gay Bisexual Transgender (LGBT) life in Manchester. The charity has called on businesses and employees to join a city-wide party by donning nineties dress and enjoying some classic tunes from the decade; they’ve said that they’ll help spread the 90s love by giving away prizes to businesses and employees who embrace Bring The 90s to Work Day, with free tickets to events and nineties-themed prizes, so our staff have got involved with the fancy dress!


Keep your eye out on our Facebook, Twitter, and Instagram feeds throughout the day and let us know who you think is the best dressed!

Manchester Pride chief executive Mark Fletcher said: “The nineties played a pivotal role in the progression of LGBT life in the city, so to celebrate this we wanted to honour the decade with something fun whilst raising essential funds for our charity.

“Whether you’re dressing up as the Teletubbies, digging out your old Tamagotchi or getting down to a bit of 90s pop music, we want to see work places turn back the clocks to remember this defining decade.

“Funds raised will go directly to the various LGBT organisations that we support across Greater Manchester.”

If you’ve got an event coming up, whether it be fundraising, for business, or just for fun, we would love to hear about it. Why not get printing done at Clothes2Order.com

Hair-raising challenge for Clothes2order team

  • Thursday, August 13th, 2015  | 
  • Charity

Two courageous members of the Clothes2order team are braving the shave for Macmillan Cancer Research.

Jon from the Marketing department and Jamie from our Account Management team will have their hair shaved at Clothes2order HQ in Trafford Park on 1st September to raise important funds for the charity.


Jon said of the event “I’m excited to be raising money for Macmillan as it is close to my heart – it’s great to give back even a little to such a great charity.”



Other Clothes2order team members have the chance to participate in shaving Jon or Jamie’s hair by simply donating £5 to the cause.

Come back to our blog on 1st September when we’ll be uploading a video and photos of the brave shavers.

Have you ever done something bold for charity, or are you doing Brave the Shave this year? If so, we’d like to hear from you! Share your comments with us below, or head over to our Facebook or Twitter pages.


Making employees happy

We’ve recently been in the news because of our employee benefits. We’re firm believers here at Clothes2Order that we work for a fantastic company and we’re all treated very well as staff and it’s great to see that such a positive thing has been written about our company on a few different websites. We have fruit in the kitchen, parties twice a year, our own personalised mugs, chocolates on our birthday, etc.

benefits news


Now we’ve got a new employee benefits package which includes:
– Shopping vouchers for improvement ideas which are implemented
– Attendance bonuses
– Health benefits
– Childcare vouchers
– Cycle to work scheme
– Emergency loans
– And even more!

Read all about it online here


We’ve printed t-shirts for the whole of Barbados…twice!

  • Friday, July 24th, 2015  | 
  • T-shirts
Ever wondered what 763,026 t-shirts look like?

Check out our infographic below to see just how many t-shirts we've printed at Clothes2order HQ...

Have a t-shirt design in mind? Let us know and we'd be happy to offer you some advise on what
t-shirt to choose. Or alternatively you can check our our article on Choosing the right t-shirt.
Visit us on Facebook or Twitter to share your news...plus to be in with a chance to win £100
to spend at Clothes2order in our #Snap2Win competition!